How Important is Employee Retention?
If you want to keep good employees in your organization you need to ask your team how they are doing. Don’t just rely on the annual performance review for your communication. You should be speaking to your team at least quarterly and I like to work with my managers and supervisors on conducting “Stay Interviews”.
What is a Stay Interview?
It’s a conversation that increases employee engagement and retention.
These structured questions are asked in a casual manner and usually take only about thirty minutes. Here are some examples:
- What makes you get up and come to work each morning?
- What keeps you home pressing the snooze button?
- Do you believe your work here is meaningful?
- Have you ever considered leaving this job for another opportunity?
- What can I do as your manager to make your work experience better?
- If you could change something about your job, what would it be?
- What motivates you?
- What might tempt you to leave?
Hey, Wait a Minute…You Asked if they Would Leave?
Yes, I did and you should too. This is not used as a means to punish people and there definitely should be NO retaliation for any answers you receive. This is an information gathering meeting so you may retain the employees that are doing the best job for your team, department, and organization. Remember, that stay interviews are conducted to help managers understand why employees stay with the company and what might cause them to leave.
Communication is a Two-way Street
Make sure you give the employee plenty of warning for this meeting so they have time to prepare and feel comfortable asking you questions during this one-on-one time. In fact, encourage them to come with questions and suggestions.
If you stay on a regular schedule with these interactions your teams will be increasingly engaged and come to expect them. That would be an incredible result! These are only a sampling of the questions that you can ask your team.
Remember these Simple Rules
Never promise something you can’t deliver. This would be a raise, bonus, or promotion. Keep asking them what you can do for them. You are bound to find one or two things you can do for them.
The second thing to remember is to keep these meetings short and sweet. Thirty minutes is the maximum. If the conversation is great and you are both communicating in ways you haven’t before then by all means don’t cut them off, just remember you have other people on your team and want to be fair and consistent.